"Oh no, I'm really sorry to hear you haven't received your order yet. Let's figure out what's happening.

Check Tracking: Have you checked the tracking link that was emailed to you recently? Sometimes there are delays with the carrier that the tracking information will show.
Check Delivery Estimate: Please also compare the tracking status with the estimated delivery window for your shipping method (you can ask me 'How long does shipping take?' for those estimates). Remember to allow for processing time before shipment.
Contact Us: If the tracking hasn't updated in several days, shows an issue, or the order is well past its estimated delivery date, please reach out to our support team directly so we can investigate this for you immediately.

Please contact us by emailing us at urbanstreetw@gmail.com or calling us at 787-422-7674

When you contact us, please provide your Order Number so we can assist you faster. We'll do everything we can to resolve this."

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