We use USPS Priority shipping. Shipping is FREE if your order is over $400 (Except Outerwear & Sneakers). Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered. Puerto Rico residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided.
Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.
Urban Street Wear is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
Please make sure your shipping address is correct before placing your order. In case the package is sent back to us, we will notify you of the incorrect address. You have 21 days upon receiving notification to respond. If you have not replied after 21 days, we reserve the right to place the item back on inventory and a store credit will be issued.